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Frequently Asked Questions

What is your phone nymber ?

Our phone number is 18772912742.

What is your Email Address

 Our email address is

What kinds of payment do you accept?

 We accept major credits cards, debit cards, eChecks and Paypal. Credit cards accpeted at our online store are: Visa, Mastercard, American Express and Debit Cards.

Shall I have to register first before placing an order?

 No, you can directly place orders without register at our website. But registering may help future purchase easier.


How can I be notified after I place an order?

You will be notified order confirmation by email, and after that you will be notified again with shipping information once the shipment is processed.

You may use the tracking number to check the status of the package from if shipping address is within United States, international shipping is available for tracking if shipped by priority mail.

How do I know if my transaction went through or failed?

You will receive an email confirmation after your transaction completed. If you don't receive email confirmation, you may need double check your order status.

If it failed, please try it again.

What shall I do if my transaction didn't go through?

You can always seek help or place order directly by calling 1877-291-2742.

What shall I do if I forget my login email and password?

You may skip the log in process and place order directly without login. Or you can reset the email and passward by following the instructions.

What are the 3 methods to palce orders at your company?

You can purchase online at, or you can place an order by phone 1877-291-2742. The third way is to place an order through EMAIL, but we don't recommend you put down credit card information In EMAIL. It's better give out by phone.

How do I know my transaction will be safe?

Our online shopping cart and security technology backed up by Bank Of America Merchant Service which makes accepting payments safe,easy and won its fourth consecutive Achievement in Customer Excellence (ACE) award from CustomerSat. ACE awards recognise organisations that have earned superior customer satisfaction ratings. If you choose to check out by Paypal, you just need login with paypal. No further information needed.

When will my order be shipped?

Orders will be shipped on the following business day. For Order Over $50 Value, Receive In 1 to 3 Days, Under $50 Value, You will receive the order by 2 to 5 business day by USPS First Class Parcel in the United States. 

DO I have to be at home to receive the shipment?

No, you don't have to be at home, USPS First Class Parcel and USPS Priority Mail don't need siganature from receiver.

We can track the mail by USPS tracking system showing when it is delivered.

What are your business hours?

Mondays to Fridays --9:00AM to 6:00PM EST

Do you have a store front or showroom?

 No, our items are available for purchase via on-line only.


Do I require to sign the shipping order?

Not really. We ship your orders using USPS First Class Mail or Priority Mail Box with tracking numbers, which will record delivery status automatically.

You don't need to wait and sign the package, It will be sent to your mail box, or your shipping address directly.


Do you take phone or email orders?

Yes, we take phone, email orders as well, with atuthorized credit card processing information.


Can I pick up my order at your location?

No, we ship the orders by mail only. If you do need to pick up your order at special case, please contact us.


Where are you located?

We are located at Sorrento, Central Florida, United States



Do you accept Paypal payments?

Yes. We accept PayPal.


What shipping methods do you offer?

Within the United States, we ship with USPS the United States Postal Service-.

For Canada, we ship with USPS the United States Postal Service.

To all other countries, packages are shipped with USPS.

For details of the international shipping rates and delivery time,

please see another question of this topic.


Do you offer any promotions or discounts?

Yes, we offer decent discount to our returned customers. 

Please check out Wholesale page for the details.


How do I make a return?

Please contact us by phone or e-mail with your order number and the item numbers to obtain a RMA number. Without a valid RMA number, we cannot process your return.


How long does it take for my return to be processed?

It takes our returns department about 5 to 7 business days to process returns from the day we receive your return package.


Can I use the item photos on your website?

No, you can not use the item photos on our website.


Do you have any catalogs?

No, all of our item are listed on on-line.


Are all the listings on the website in stock?

Yes, We try to keep all our listings iin stock and active. If an item is out of stock due to large sales, we will try to restock it as soon as possible. You may expect to see it is restocked in 2-3 weeks.


Are orders processed or shipped out on Saturdays or Sundays?

Yes. We process orders on Saturdays mornings too, USPS opens till noon on Saturday.


How to tell which of your listings (Scarf Bails Tubes) are metal, which ones are acrylic, they all look similar in the picture?

Please read the tilte and product description, if it says made of metal or alloy, then it is metal, if you see made of acrylic, then they are not metal.

If you are looking for metal scarf bails tubes, you can go directly to Scarf Jewelry Clasps Bails, all the listings under this scategory are made of metals.